Mr. Rooter Plumbing of Boise

Mr. Rooter receives strong praise across many recent reviews for punctuality, friendly staff, same-day responsiveness, and clear communication, which drives a solid professionalism score. However, several credible negative reviews — including a technician using vulgar language, dismissive phone staff, and a no-show on a promised arrival — prevent a top-tier score. Pricing is the weakest dimens... Read more

Mr. Rooter receives strong praise across many recent reviews for punctuality, friendly staff, same-day responsiveness, and clear communication, which drives a solid professionalism score. However, several credible negative reviews — including a technician using vulgar language, dismissive phone staff, and a no-show on a promised arrival — prevent a top-tier score. Pricing is the weakest dimension: multiple reviewers explicitly complained about charges they felt were excessive, misleading, or far beyond initial estimates (one job ballooning from ~$4K to over $11K), and one reviewer alleged outright price gouging, though several others praised fair and reasonable pricing. Project completion is generally positive with many jobs described as fully resolved, but a notable pattern of incomplete follow-through, delayed callbacks, and one job requiring months of remediation lowers confidence in consistency. Experience scores are solid — technicians are frequently described as knowledgeable and skilled — but a few incidents of poor diagnosis or work that required revisits temper the score. Read less