American Rooter & Drain

American Rooter & Drain presents a deeply split picture: individual technicians (Travis, Dominic, Jason, Keidon, Chris, Caleb) are frequently praised for politeness, communication, and friendliness, which partially props up the professionalism score. However, the company's systemic practices — aggressive upselling, pressure tactics, failure to honor quotes, and not completing promised work — d... Read more

American Rooter & Drain presents a deeply split picture: individual technicians (Travis, Dominic, Jason, Keidon, Chris, Caleb) are frequently praised for politeness, communication, and friendliness, which partially props up the professionalism score. However, the company's systemic practices — aggressive upselling, pressure tactics, failure to honor quotes, and not completing promised work — drag professionalism and project completion scores down significantly. Pricing is the most damaging dimension, with at least 14 reviews explicitly describing charges that were confirmed by competing plumbers to be two to five times the market rate, including allegations of charging for services never rendered. Project completion is also severely impacted by multiple accounts of work left unfinished, drain clears that failed, and follow-through that never materialized. Experience scores are mixed: individual technicians show competence in basic tasks, but multiple reviews cite improper technique (e.g., jetting from roof vents instead of pulling toilets) and at least one review raises the serious concern that the company employs unlicensed workers performing work that may be illegal under Idaho law. Read less