Find Nearby Plumbers Companies In 96706, O'ahu, Hawaii

Shaka Plumbing demonstrates strong professionalism with consistent punctuality, courteous communication, and responsive service across 48 reviews. Project completion is solid at 79.0, though several reviews document incomplete repairs, warranty disputes, and follow-up failures that temper the score. Experience and technical skill are well-regarded at 81.0, with many customers praising workmanship quality. However, pricing emerges as a significant weakness (68.0), with 18 reviews citing quote discrepancies, unexpected charges, overpricing relative to competitors, and perceived dishonesty in billing practices. The company's 24/7 service claim is contradicted by multiple reviews documenting unavailability on weekends and evenings.

• PRICING INTEGRITY CONCERN: Multiple reviews (2016-07-30, 2016-06-30, 2017-02-28, 2019-07-23, 2019-10-23, 2016-02-08) document quote discrepancies, unexpected charges, and overpricing. One customer reported being quoted $130 but charged $300 for incorrect diagnosis; another was quoted $300 but charged $175 by competitor for identical work. Pattern suggests inconsistent or inflated quoting practices.
• 24/7 SERVICE CLAIM UNSUBSTANTIATED: Three reviews (2018-07-01, 2017-12-24, 2015-12-14) explicitly contradict the advertised 24/7 availability, with customers unable to reach service on Sunday evenings and holidays despite claims. Company appears to lack adequate staffing for emergency coverage.
• PROJECT COMPLETION FAILURES: Multiple reviews document incomplete repairs and warranty disputes. One customer (2016-07-30) was charged $300 for incorrect diagnosis and refused warranty service after 30 days; another (2015-05-29) experienced four separate 5-10 minute visits over two weeks without resolution; a third (2017-01-26) had work completed 6.5 hours late with inadequate cleanup and excessive charges ($2,250 for job initially quoted at $800).
• COMMUNICATION FAILURES: Three reviews (2020-02-07, 2016-07-25, 2016-10-11) document no callback, no response to emails, and poor follow-up despite initial contact. One customer filed BBB complaint with no response from company.
• LICENSING CONCERN: One review (2016-06-30) claims Shaka Plumbing's license was expired at time of service, though this is unverified.
• REVIEW AUTHENTICITY: Approximately 35 of 60 reviews are 5-star ratings with minimal detail or generic praise (e.g., "Great service", "Thanks", single period "."). While some detailed 5-star reviews exist, the high proportion of brief, enthusiastic reviews without specifics warrants moderate caution, though not sufficient to flag as fake review campaign given presence of substantive negative reviews and detailed positive reviews.
• RECENCY BIAS: 45 of 60 reviews are from 2015-2017 (7-9 years old). Only 15 reviews are from 2018 onward. Recent review data is limited, making current service quality assessment uncertain.

This WW Score of 76.8 should be treated with MODERATE-TO-HIGH confidence for professionalism and project completion, but MODERATE confidence for pricing assessment. The score is significantly dragged down by documented pricing integrity issues across 18 reviews spanning multiple years, suggesting systemic rather than isolated problems. The company excels in responsiveness and technical skill but demonstrates concerning patterns in quote accuracy, warranty honoring, and follow-up communication. The heavy weighting of older reviews (2015-2017) limits confidence in current service quality; recent data is sparse. Prospective customers should obtain detailed written quotes and verify pricing before commitment.