Find Nearby Plumbers In Makawao, Hawaii

Good Guy Plumbing demonstrates strong professionalism across nearly all reviews, with consistent praise for punctuality, communication, courtesy, and responsiveness. Technical expertise and workmanship quality are well-documented and highly rated. Project completion is reliable with most jobs finished on time and to customer satisfaction. However, pricing emerges as a significant concern, with multiple explicit complaints about costs being substantially higher than competitors—some customers report prices double or triple other estimates. While the owner has shown willingness to address billing disputes, the pattern of pricing complaints prevents a higher overall score.

• PRICING PATTERN: Multiple reviews (at least 8-10) explicitly criticize pricing as excessive, with specific examples of $700+ for 1.5 hours labor, $777 for 1 foot of pipe replacement, $789 for toilet flange replacement, and prices double competing estimates. This is the most consistent negative theme across the dataset.
• CALLBACK/FOLLOW-UP ISSUES: One review (2022-12-24) reports owner did not return call for 3 weeks after service complaint, though eventually resolved. Another (2010-01-12) reports poor communication and repeated scheduling delays.
• INCOMPLETE WORK: One review (2022-12-30) reports technician left job incomplete when unable to clear drain line, requiring customer to solve problem independently.
• QUALITY INCONSISTENCY: A few reviews mention minor issues (dripping faucets same day installed, scratches on tile, wrong toilet installed initially) that required callbacks, though generally resolved.
• RECENCY NOTE: Majority of reviews are from 2024-2025 (very recent, past 6 months), with strong consistency in positive feedback. Older reviews (2017-2020) show similar patterns. No evidence of fake reviews detected—reviews contain specific details, varied language, and balanced criticism where present.

This WW Score of 82.3 is highly reliable due to the large sample size (176 reviews) and consistent patterns across all dimensions. The score accurately reflects a company with exceptional professionalism and technical competence but significantly above-market pricing that creates customer dissatisfaction despite quality work. The owner's responsiveness to complaints partially mitigates pricing concerns but does not eliminate the underlying issue.

Allen's Plumbing has a large and deeply mixed review history spanning over a decade. Professionalism scores moderately well overall — the majority of reviews praise individual technicians (JP, Bennett, Tarin, Justin, Jonah, Davin, Daniel, etc.) as courteous, knowledgeable, and professional, but a meaningful minority of reviews describe serious failures including no-shows, rescheduling without notice, rude dispatchers, and at least one incident of a technician starting a fire and another leaving hazardous waste on a client's floor. Pricing is the weakest dimension: multiple reviewers explicitly called out charges as excessive or shocking (e.g., $1,050 labor quote for a faucet/disposal install, $2,150 for a water heater, $600 for a 20-minute wax ring job, $423 for a wrong diagnosis), and several noted hidden trip/diagnostic charges not disclosed upfront, though a handful praised fair or competitive pricing. Project completion is mixed — many jobs were completed well and on time, but recurring complaints about no-shows, rescheduled appointments, unfinished work, and at least one case of a job left incomplete for weeks drag the score down significantly. Experience scores highest among the four dimensions, with many reviewers specifically praising technical skill and problem-solving, though a few reviews describe botched repairs, wrong diagnoses, and damage caused by technicians.

• DUPLICATE REVIEWS DETECTED: Two pairs of reviews appear to be exact duplicates — the 'Justin arrived in a timely manner' review (5-star) appears on both 2025-06-06 and 2025-06-04, and the long 'second Yelp review for Allen's Plumbing' (5-star) also appears on both dates. These duplicates were counted only once each for scoring purposes.
• BLANK REVIEWS: Approximately 18 reviews contain no text at all (only a star rating). These were excluded from dimension scoring as they provide no usable qualitative data.
• POTENTIAL GEOGRAPHIC INCONSISTENCY: Several reviews appear to reference locations outside Hawaii (Idaho Falls, Pennsylvania, Florida, Tennessee, St. Petersburg, Lehigh Valley) which may indicate this listing aggregates reviews from multiple businesses or a different Allen's Plumbing entity. Scores from clearly off-island reviews were still included but noted as potentially belonging to a different business.
• RECENCY NOTE: Reviews span from 2011 to 2025. A significant number of negative reviews regarding scheduling failures, rude dispatchers, and billing disputes date from 2016–2022. More recent reviews (2024–2025) trend more positively for technician quality but pricing complaints persist into 2025.
• SERIOUS INCIDENT FLAGS: One review (2024-01-24) alleges a technician started a fire between walls causing $10,000 in damage. One review (2021-09-07) describes hazardous waste left on a child's bedroom floor. One review (2019-03-08) alleges a bill of over $550 with no receipt and disputed charges. One review (2024-09-03) describes a $423 charge for a completely wrong diagnosis with management refusing to refund. These are serious quality and ethics concerns that weigh heavily on scoring.
• PRICING TRANSPARENCY CONCERN: Multiple independent reviewers across different years describe undisclosed trip/diagnostic charges, quotes that changed dramatically on-site, and pressure to accept additional services. This is a recurring pattern, not isolated incidents.
• ONE REVIEW (2024-05-13) gives 5 stars but the text is entirely negative ('Don't believe Allen's commercial on TV. He doesn't care about his customers'). This review's star rating was disregarded as inconsistent with its content; the text was used for qualitative scoring only.

This WW Score is based on a large volume of reviews (196 total, 172 with usable data) spanning over a decade, giving it HIGH statistical confidence, but the score should be interpreted cautiously given the wide variance in experiences, credible reports of serious incidents, persistent pricing transparency complaints, recurring scheduling failures, and possible geographic data contamination from reviews that may belong to a different Allen's Plumbing entity outside Hawaii.

Jeff's Plumbing shows significant inconsistency across dimensions. While technical experience and workmanship are generally strong (78/100), the company is severely hampered by professionalism issues (62/100), with numerous complaints about rudeness, poor communication, and unprofessional behavior from the owner and staff. Project completion is moderate (72/100), with mixed reports on follow-through and callbacks. Pricing is acceptable (71/100) but concerns exist about diagnostic fees and transparency. The stark contrast between positive reviews praising quality work and negative reviews citing hostile treatment suggests serious operational and management problems that undermine otherwise competent technical work.

• CRITICAL: Severe professionalism red flags. Multiple independent reviews (at least 15+) describe owner Jeff as rude, hostile, yelling, hanging up on customers, and using profanity. This pattern is consistent across years (2013-2024) and appears systemic.
• COMMUNICATION BREAKDOWN: Recurring complaints about lack of communication, missed callbacks, no-shows without notice, and failure to provide quotes or follow-up. At least 12 reviews cite these issues.
• INCONSISTENT SERVICE QUALITY: Stark polarization between 5-star reviews praising specific technicians (Corey, Tom, Thomas, Preston) and 1-star reviews citing poor work quality, incomplete jobs, and unauthorized charges. Suggests quality depends heavily on which technician is assigned.
• BILLING DISPUTES: Multiple reviews (at least 8) report unauthorized charges, diagnostic fees higher than quoted, charges for work not authorized, and refusal to provide invoices. Pattern suggests potential billing integrity issues.
• OWNER BEHAVIOR: Direct evidence of owner Jeff using profanity in written communication (email calling customer 'IDIOT' and 'Fruit Cake'), yelling at customers, hanging up on callers, and denying responsibility for employee mistakes.
• FAKE REVIEW CONCERN: Several reviews from 2024-06-09 and 2022-06-10 contain only ratings with no text (blank reviews marked 1.0 or 5.0). Additionally, some highly positive reviews use generic language ('Great!', 'Job well done') with minimal detail. However, the volume of detailed negative reviews with specific incidents suggests these are genuine rather than fabricated.
• RECENCY MATTERS: Most recent reviews (2024-2025) show continued professionalism and communication issues, indicating problems are ongoing, not historical.
• LANDLORD/PROPERTY MANAGER PATTERN: Multiple reviews from property managers and landlords report poor communication and service, suggesting systemic issues with commercial/multi-unit clients.

This WW Score of 68.2 should be trusted with HIGH confidence due to the large sample size (127 reviews) and consistent patterns across dimensions, but customers should be aware that the score masks a deeply problematic company with serious professionalism and communication deficiencies that frequently override technical competence; the company appears to deliver quality work but with unacceptable customer treatment and operational dysfunction.