Sonoda Ed Plumbing

Sonoda Plumbing shows mixed performance across dimensions. Professionalism scores 68 based on 5 mentions—while some reviews praise respectful, hardworking technicians (Gerrick, Gino), others report lack of communication, gate protocol violations, and dismissive customer service. Pricing is a significant weakness (35/100, 3 mentions), with multiple complaints about overbilling, hour discrepancies... Read more

Sonoda Plumbing shows mixed performance across dimensions. Professionalism scores 68 based on 5 mentions—while some reviews praise respectful, hardworking technicians (Gerrick, Gino), others report lack of communication, gate protocol violations, and dismissive customer service. Pricing is a significant weakness (35/100, 3 mentions), with multiple complaints about overbilling, hour discrepancies, and unresponsive follow-up on billing disputes. Project completion averages 72 (4 mentions), with successful job finishes but concerns about incomplete work and unresolved issues. Experience is stronger at 82 (3 mentions), reflecting technical problem-solving and knowledgeable assessment. The company's overall WW Score of 62.8 reflects serious customer service and billing transparency issues that offset technical competence. Read less