R & S Plumbing

R&S Plumbing has a genuinely mixed record across all four dimensions. Professionalism is dragged down significantly by multiple serious complaints: a physical altercation with a customer, staff entering a home without masks during COVID, a billing agent being rude to a customer's wife, repeated no-shows after a failed repair, and two separate driving complaints about reckless behavior in a company... Read more

R&S Plumbing has a genuinely mixed record across all four dimensions. Professionalism is dragged down significantly by multiple serious complaints: a physical altercation with a customer, staff entering a home without masks during COVID, a billing agent being rude to a customer's wife, repeated no-shows after a failed repair, and two separate driving complaints about reckless behavior in a company van. While many customers praise punctuality and courtesy, these negative incidents are severe enough to substantially reduce the professionalism score. Pricing is similarly split — several reviewers praise reasonable and competitive rates, while others report price gouging (charging $225 for a 5-minute fix), an astronomical $2,500 quote, and a $200 diagnostic fee that competitors would have included in the total. Project completion is the most concerning dimension: there is a documented case of a failed repair followed by three consecutive no-shows, a tub valve job that left the customer without a shower, and a toilet unclog that failed within three days — offset by many reviews praising complete and timely work. Experience scores moderately well, with multiple reviewers citing knowledgeable, skilled technicians who solved complex problems, but undermined by at least two cases where the plumber appeared to lack the tools or skill to complete the job properly. Read less