Pro Rooter

Pro Rooter earns strong marks for responsiveness, same-day availability, and friendly service, with dozens of reviewers praising prompt arrivals and courteous technicians. However, a meaningful cluster of 1-star reviews — spanning multiple years — describes serious failures including abandoned jobs, incorrect diagnoses, property damage (flooded basement with sewage), warranty disputes, and a $... Read more

Pro Rooter earns strong marks for responsiveness, same-day availability, and friendly service, with dozens of reviewers praising prompt arrivals and courteous technicians. However, a meaningful cluster of 1-star reviews — spanning multiple years — describes serious failures including abandoned jobs, incorrect diagnoses, property damage (flooded basement with sewage), warranty disputes, and a $3,000 lift station job that had to be redone by a competitor. Pricing sentiment is mixed: many customers found prices fair and competitive, while several others described overcharging, hidden fees, and billing for estimates without consent. Project completion is the most concerning dimension, with multiple reviews citing incomplete work, wrong equipment brought to the job, and technicians leaving without resolving the issue. The score reflects a contractor with genuine strengths in speed and friendliness but a documented pattern of serious quality and accountability failures that cannot be ignored. Read less