Find Nearby Plumbers Companies In 96826, Honolulu, Hawaii

Warren's Plumbing demonstrates strong performance across all dimensions with consistently high ratings. Project completion is the strongest area (92.0), with numerous reviews confirming timely, thorough work and reliable follow-up. Professionalism scores 88.5, supported by 24 mentions of punctuality, courtesy, communication, and friendly demeanor. Pricing is competitive and transparent (85.0), with customers frequently noting fair quotes compared to competitors and no hidden charges. Experience is well-documented (88.0) with customers praising technical knowledge and problem-solving ability. However, one recent negative review (August 2024) citing rudeness and attempted overcharging introduces a notable inconsistency that prevents a higher overall score.

• One significant negative review (2024-08-30, 1-star) contradicts the overwhelmingly positive pattern, citing rudeness and attempted extra charges. This is the only negative review in 35 total and warrants investigation.
• Multiple reviews from 2013-2019 (approximately 40% of dataset) are older than 12 months, which may not reflect current service quality.
• One review dated 2014-04-28 contains only 'unknown' as text, providing no usable data despite 5-star rating.
• Several reviews are very brief (e.g., 'It is not leaking now!', 'Well done on time') with minimal detail, though they are not suspicious in pattern—they appear genuine but provide limited evidence.

This score is highly reliable based on 35 reviews with strong mention counts across all dimensions (12-24 mentions each), but the single recent negative review suggests potential service inconsistency that should be monitored; recommend treating this as a strong baseline with caution regarding the August 2024 incident.

Harold Ozaki receives consistently strong praise across all four scored dimensions, with multiple reviewers explicitly highlighting his professionalism, responsiveness, and down-to-earth demeanor. Pricing is a standout theme, with several reviewers independently describing his rates as fair, reasonable, and even surprisingly low relative to competitors. Project completion is well-supported, with reviewers noting same-day or rapid service, successful diagnosis of problems two other plumbers missed, and efficient job execution. Experience and technical skill are directly referenced across multiple reviews, including a notable case where Harold solved a leak that stumped two prior plumbers. However, the overall score is tempered by the small total review count, the age of most reviews (only one review is from the past 12 months), and one neutral 3-star review noting a service limitation.

• Only 1 of 8 reviews is from the past 12 months (2023); the remaining 7 reviews span 2015–2020, making recency a significant concern. Current service quality cannot be reliably inferred from older reviews.
• Several reviews share similar phrasing such as 'down to earth,' 'fair and reasonable prices,' and 'best plumber I have ever found/encountered.' While this could reflect genuine shared experience, the repetition warrants mild caution regarding review authenticity.
• All 7 substantive reviews are 5-star ratings with no mixed or negative feedback beyond the 3-star service-limitation note. This uniformity slightly reduces confidence in the score distribution.
• Total review count is low (8 reviews). Scores are directionally reliable but should be treated as indicative rather than definitive.

This WW Score is directionally trustworthy given consistent multi-dimensional praise across independent reviewers, but should be weighted cautiously due to the small review pool and the fact that 7 of 8 reviews are more than 3 years old, with only one review from the past 12 months.

Clayton Tanabe demonstrates strong technical expertise and project completion capability, with multiple reviews praising his skill, problem-solving, and thorough workmanship. Pricing is perceived as fair and reasonable across reviews mentioning cost. However, professionalism is significantly impacted by one severe 1-star review documenting rude phone service and call-dropping by office staff (identified as his mother), which directly contradicts the otherwise positive narrative. Most reviews are older than 12 months (6 of 8 from 2011–2016), limiting recency validation. The one-man operation model is acknowledged as a scheduling constraint but not treated as a service failure.

• RECENCY CONCERN: 75% of reviews are older than 8 years (2011–2016). Only 2 reviews from 2019–2022. Current service quality cannot be reliably assessed from this dataset.
• PROFESSIONALISM CONTRADICTION: One detailed 1-star review (2016-03-06) documents severe phone service failure (rude staff, call-dropping). Multiple 5-star reviews acknowledge this same issue but minimize it as acceptable ('old but means well'). This suggests reviewers may be overlooking or excusing a genuine service gap rather than it being resolved.
• POTENTIAL BIAS: Several reviews explicitly reference and excuse the phone service problem, suggesting reviewers may be loyal customers willing to overlook poor customer service. This could inflate overall perception.
• LIMITED PRICING DATA: Only 4 reviews mention pricing. No quotes or comparative pricing data provided. 'Fair price' and 'reasonable' are subjective without context.

This WW Score should be treated with caution due to significant data age (most reviews 8+ years old) and an unresolved professionalism issue that reviewers acknowledge but minimize rather than report as fixed. The score reflects historical performance, not current service quality.

All three reviews are recent (within the past 12 months) and consistently praise Pars Plumbing across professionalism, responsiveness, and workmanship. Professionalism scores high due to explicit mentions of punctuality, communication, friendliness, and timely invoicing with before/after photos. Project completion is well-supported, with multiple jobs described as fully resolved including a water heater replacement, toilet wax rings, sink drips, and a leaking shower. Experience is affirmed through descriptions of having the right tools and parts on hand and delivering knowledgeable, top-notch work. Pricing receives only one explicit mention of 'great rates,' making that dimension the least evidenced and scored conservatively.

• Only 3 reviews total — WW Score should be treated as preliminary and not fully reliable.
• All reviews are 5-star with uniformly positive language; while each review contains specific details that reduce fake review suspicion, the small sample size limits the ability to detect any negative patterns.
• No negative feedback or constructive criticism present across any review — this may reflect genuine satisfaction but could also reflect selection bias in a small sample.
• Pricing dimension is based on a single mention and should be treated with very low confidence.

This WW Score is based on only 3 reviews and should be considered a preliminary indicator only — significantly more reviews are needed before this score can be trusted as a reliable representation of contractor performance.