Find Nearby Plumbers Companies In 96819, Honolulu, Hawaii

Ronnie at House of Plumbing demonstrates strong overall performance across all dimensions. Professionalism is consistently praised with 22 mentions highlighting responsiveness, punctuality, friendliness, and respectful demeanor. Pricing receives strong marks (16 mentions) with customers repeatedly noting competitive, reasonable, and transparent rates. Project completion shows solid execution (20 mentions) with jobs finished efficiently and cleanly, though three cancellations (two due to customer communication issues, one due to insurance documentation) slightly lower this score. Technical experience is evident (14 mentions) with customers noting quick diagnostics, problem-solving ability, and knowledgeable explanations. The WW Score of 84.2 reflects a reliable, competent contractor with minor operational friction points.

• Three cancellations documented: one due to unclear text communication (2022-12-14), one due to road closure navigation failure (2022-10-24), and one due to insurance documentation not submitted as instructed (2022-09-14). These suggest potential communication and follow-through gaps in specific scenarios.
• Two 1-star reviews (2022-12-14 and 2022-10-24) represent significant service failures, though both involve communication/logistics rather than workmanship quality.
• One additional 1-star review (2022-09-14) indicates a pattern of cancellations when pre-job requirements are not met, suggesting possible inflexibility or poor planning.
• Review from 2022-10-28 shows customer had to provide their own parts and negotiate pricing mid-job, indicating occasional scope creep or estimation issues.
• No fake review patterns detected; reviews contain specific details, varied writing styles, and include both positive and negative experiences with substantive explanations.

This WW Score of 84.2 is highly reliable, based on 28 reviews with consistent data across all four dimensions and 5+ mentions per dimension. However, the three documented cancellations and communication failures warrant caution—Ronnie excels at workmanship and pricing but shows vulnerability in pre-job coordination and customer communication protocols.

DOB Plumbing demonstrates strong professionalism with consistently responsive communication, courteous technicians, and timely service delivery across 11 reviews. Project completion is reliable with jobs finished same-day or as promised in 10 reviews. Experience level is solid with licensed technicians demonstrating technical knowledge and problem-solving ability. However, pricing transparency is a concern—while most customers found rates fair, one 1-star review explicitly flagged unclear pricing that increased significantly mid-job due to tool requirements, suggesting inconsistent quote communication. All reviews are from 2022, limiting recency assessment.

• All 13 reviews are from 2022 (October 2022 back to March 2022)—no reviews from 2023 or 2024. This is a significant recency gap; current service quality cannot be verified.
• Pricing dimension has limited mentions (5) with one stark outlier: a 1-star review citing unclear pricing and unexpected cost increases, contrasting sharply with other positive pricing feedback. This suggests pricing communication may be inconsistent.
• Three reviews (2022-10-19, 2022-10-10, 2022-10-07) use very similar enthusiastic language and structure ('highly recommend', 'best service', 'wonderful experience') all within 12 days, though they do contain specific details and vary enough to appear genuine rather than fabricated.
• One review (2022-08-16, 3-star) mentions cancellation due to flat tire and time-consuming picture-taking by technician, suggesting occasional operational friction not reflected in other reviews.

This WW Score of 84.2 is reliable for assessing DOB Plumbing's historical performance in 2022, with HIGH confidence in professionalism and project completion dimensions. However, the complete absence of recent reviews (all from 2022) means this score does not reflect current service quality, and pricing transparency remains a moderate concern based on conflicting evidence.

All Aloha Plumbing and Ala Wai Plumbing (Carlos) together generate a large, predominantly positive review base spanning over a decade, with the most recent reviews from 2025 being especially strong across professionalism, responsiveness, and job completion. Professionalism is the most consistently praised dimension, with dozens of reviewers explicitly citing courtesy, punctuality, communication, and attitude. Pricing receives mostly positive mentions — several reviewers specifically praised fair and reasonable rates — but one notable 3-star review flagged a $550 charge for a half-hour drain unclog as steep, and an older review noted lack of invoice transparency, moderately tempering this score. Project completion is strong overall, with most jobs described as fully resolved, but two 1-star reviews (one no-show, one failed unclog with a charge) introduce meaningful negative signals that prevent a top-tier score. Experience is well-supported, with reviewers frequently citing skilled diagnostics, thorough workmanship, and effective problem-solving across a wide range of plumbing tasks.

• MIXED BUSINESS DATA: Reviews appear to cover two distinct businesses — 'All Aloha Plumbing' (recent 2025 reviews) and 'Ala Wai Plumbing / Carlos' (older reviews from 2012–2023). These may be separate companies. The WW Score has been calculated across all reviews but users should be aware the score reflects a blended profile.
• RECENCY IMBALANCE: A significant portion of reviews (approximately 40+) are from 2012–2021, which are more than 3 years old. The most recent 2025 reviews are more relevant to current service quality. Older reviews were weighted conservatively.
• NEGATIVE SIGNALS — PROJECT COMPLETION: Two 1-star reviews explicitly cite failure to show up for a scheduled appointment (2016, 2013) and one cites being charged for a job that was not completed (2013). These are meaningful red flags for reliability.
• PRICING CONCERN: One 3-star review (2025-06-02) explicitly flagged $550 for a 30-minute drain unclog as expensive, noting the customer nearly cancelled. This is a recent and specific pricing complaint that moderately reduces the pricing score.
• BLANK REVIEWS: At least 6 reviews contained no text — only a star rating. These were excluded from dimension scoring as they provide no usable qualitative data.
• NO STRONG FAKE REVIEW INDICATORS DETECTED: While many reviews are positive, they contain specific names, job details, and varied language. No strong pattern of fabricated reviews was identified.

This WW Score carries HIGH overall confidence due to the large volume of reviews with usable detail, but users should note the score blends two potentially distinct businesses and includes a substantial number of reviews older than 3 years; the 2025 All Aloha Plumbing reviews are the most reliable signal of current service quality.

Matt's Plumbing demonstrates strong professionalism with consistent praise for responsiveness, punctuality, and courteous behavior across 32 reviews. Project completion is solid with most jobs finished on time and thoroughly, though some concerns about follow-through on callbacks and post-job cleanup issues appear in negative reviews. Pricing is generally viewed as fair and reasonable (16 mentions), though a few customers reported high costs or unexpected charges. Experience and workmanship are well-regarded (18 mentions), with customers noting skilled problem-solving and quality work. However, multiple serious complaints about dishonesty, misdiagnosis, and poor communication in critical situations significantly impact overall trustworthiness.

• CRITICAL: Multiple reviews (2024-02-01, 2023-06-10, 2016-06-11, 2016-04-27) allege dishonesty, misdiagnosis, and refusal to cooperate with insurance claims. These are serious integrity concerns that contradict the predominantly positive rating pattern.
• COMMUNICATION INCONSISTENCY: Several reviews (2023-06-26, 2018-03-23, 2020-06-10) report difficulty reaching the company or lack of callback despite claims of 24-hour service. This contradicts the high professionalism scores from other reviews.
• EMPTY/GENERIC REVIEWS: 8 reviews contain no text or only generic praise ('unknown', blank text, 'Best plumber around!'), suggesting possible review manipulation or placeholder entries.
• DUPLICATE NEGATIVE REVIEW: The 2016-06-11 and 2016-04-27 reviews are identical word-for-word, indicating either a duplicate submission or coordinated complaint.
• RETIREMENT NOTICE (2019-12-04): One review suggests Matt was retiring, yet reviews continue through 2025. Unclear if business continued under same management or if this affects service consistency.
• QUALITY INCONSISTENCY: Stark contrast between glowing 5-star reviews praising professionalism and detailed 1-star reviews alleging incompetence and dishonesty suggests either highly variable service quality or potential fake reviews in one direction.

This WW Score of 78.2 should be treated with CAUTION despite HIGH overall confidence. While the score is based on substantial data (67 reviews), the presence of serious allegations of dishonesty, misdiagnosis, and insurance claim refusal in multiple detailed negative reviews—combined with communication inconsistencies and suspicious review patterns—suggests the predominantly positive rating may not fully reflect actual service reliability. Customers should independently verify recent service quality and request detailed written estimates before engaging.

Kawamoto's Plumbing demonstrates strong technical expertise and fair pricing, with most customers praising workmanship quality and reasonable rates. However, a persistent pattern of communication failures significantly undermines the overall score. While 48 reviews mention professionalism positively (punctuality, friendliness, cleanliness), 8 reviews explicitly cite serious responsiveness issues—missed callbacks, no follow-up on quotes, and failure to honor scheduling commitments. This creates a critical reliability gap: the business excels when engaged but struggles with initial and ongoing communication. Project completion is solid when work begins, but several customers report abandoned follow-ups and scheduling breakdowns that prevented jobs from starting.

• CRITICAL PATTERN: 8 reviews (13% of total) explicitly cite communication failures—no callbacks, unanswered calls/texts, missed appointments, and broken follow-up promises. This is a systemic issue, not isolated incidents.
• Recency concern: Most negative reviews (communication failures) cluster in 2017–2018 (older), while recent reviews (2024) show improved responsiveness. However, the pattern recurs across multiple years, suggesting cyclical capacity/management issues.
• Confidence in Professionalism score is tempered by the communication failures, which are a core professionalism dimension. The high mention count masks a serious quality-of-service problem.
• No fake review patterns detected. Reviews are detailed, specific, and varied in language. Negative reviews are substantive and credible.

This WW Score of 78.2 is reliable but should be interpreted cautiously: the business delivers excellent work quality and fair pricing when engaged, but prospective customers face a material risk of communication delays and scheduling failures before work even begins. The score reflects strong technical performance undermined by operational/responsiveness weaknesses that have persisted across multiple years.

Point Plumbing earns strong marks for technical experience and workmanship, with multiple long-term customers praising Scott's skill, knowledge, and problem-solving ability across complex and emergency jobs. Professionalism is generally positive — punctuality, friendliness, and communication are frequently cited — but is meaningfully dragged down by one detailed 1-star review describing a plumber arriving nearly two hours late, charging for off-topic conversation time, and failing to complete the job due to missing supplies. Project completion is similarly mixed: most reviews describe jobs finished quickly and correctly, but the same negative review documents incomplete work and an attempt to charge for a return visit. Pricing feedback is limited but notable — one reviewer flagged a credit card surcharge, and the negative reviewer described a mid-range estimate ballooning beyond all competitors due to hourly billing practices, which tempers the pricing score considerably.

• RECENCY WARNING: Five of nine reviews are from 2011–2018, making them 6–13 years old. Only one review (2023) falls within the past 12 months. The score may not reflect current service quality.
• NEGATIVE REVIEW CREDIBILITY: The 1-star review (2018) is highly specific — naming lateness duration, billing disputes, and incomplete work — and is treated as credible. It meaningfully impacts professionalism, project completion, and pricing scores.
• MILD GENERIC PRAISE PATTERN: Several 5-star reviews (e.g., 2015 entries) use enthusiastic but somewhat vague language with limited job-specific detail. These are not flagged as definitively fake but are weighted conservatively.
• SMALL SAMPLE SIZE: With only 9 total reviews spanning 12+ years, the dataset is thin. Scores carry moderate-to-high confidence within the data available, but the overall picture may not be fully representative.

This WW Score is based on a small but largely credible review set; the presence of one well-documented negative review and the age of most reviews (pre-2020) mean the score should be treated as a reasonable historical baseline rather than a definitive current assessment.