Malama Drains Rooter & Drain Cleaning

Malama Drains demonstrates strong professionalism, pricing fairness, and technical expertise across most reviews, with consistently praised emergency response times and problem-solving ability. However, project completion is significantly undermined by three critical failures: complete ghosting on a water heater installation quote follow-up, a no-show with no communication, and reports of shoddy w... Read more

Malama Drains demonstrates strong professionalism, pricing fairness, and technical expertise across most reviews, with consistently praised emergency response times and problem-solving ability. However, project completion is significantly undermined by three critical failures: complete ghosting on a water heater installation quote follow-up, a no-show with no communication, and reports of shoddy work requiring repeated callbacks with additional charges. The business shows a troubling pattern of inconsistency, particularly around follow-through on non-emergency work and callback reliability. While emergency drain services are consistently excellent, the inability to reliably complete or communicate about standard jobs creates substantial trust concerns. Read less