Hawaii Kai Plumbing

This contractor operates two distinct business entities (Shoreline Plumbing and Hawaii Kai Plumbing) with dramatically different performance profiles. Shoreline Plumbing demonstrates exceptional consistency with 40 recent 5-star reviews (2025) showing strong professionalism, timely service, and skilled workmanship. However, Hawaii Kai Plumbing exhibits severe reliability issues with 18 negative re... Read more

This contractor operates two distinct business entities (Shoreline Plumbing and Hawaii Kai Plumbing) with dramatically different performance profiles. Shoreline Plumbing demonstrates exceptional consistency with 40 recent 5-star reviews (2025) showing strong professionalism, timely service, and skilled workmanship. However, Hawaii Kai Plumbing exhibits severe reliability issues with 18 negative reviews spanning 2011-2023 documenting no-shows, missed appointments, poor phone communication, and customer service failures, offset by 20 positive reviews praising technical competence and fair pricing. The blended WW Score of 72.8 reflects this polarization: strong experience and project completion when work occurs, but professionalism severely compromised by appointment failures and communication breakdowns, particularly at Hawaii Kai. Pricing is generally fair but marked-up parts have generated complaints. Read less