Find Nearby Plumbers Companies In 76859, Honaunau, Hawaii

Big Island Plumbing receives overwhelmingly positive feedback across all four dimensions, with professionalism being the most frequently and enthusiastically cited strength — reviewers consistently highlight punctuality, responsiveness, courteous communication, and going above and beyond (e.g., removing shoes, explaining work thoroughly, responding to texts on weekends). Pricing is mentioned favorably in several reviews, with multiple customers explicitly noting fair, transparent, and non-gouging rates, though this dimension has fewer dedicated mentions than others. Project completion scores well, supported by evidence of same-day emergency responses, consistent follow-through across multiple jobs, and a notable instance of returning to correct a past mistake at no charge. Experience and technical skill are praised across a wide range of jobs including repiping, tankless water heater installation, grey water systems, and complex diagnostics, with reviewers frequently noting the team's knowledge and problem-solving ability.

• Two reviews (2025-03-11 and 2024-12-11) contain no text whatsoever — only a 5-star rating. These were excluded from dimension scoring as they provide no usable data.
• One review (2023-08-23) appears to be a near-exact duplicate of another review (2024-06-09), with identical text. This may indicate a copied or reposted review. Counted only once for dimension scoring.
• Two reviews marked 'unknown' (2015-06-29 rated 2.0, and 2015-04-16 rated 5.0) contain no usable text and were excluded from dimension scoring.
• Several older reviews (2010–2014) reference a plumber named 'Mark' and one references 'Tony', which differ from the current owners 'Glenn' and 'Tainan' mentioned in recent reviews. One review explicitly notes the plumber 'relocated and no longer serves the area.' These older reviews may reflect a different operator or business era and were weighted conservatively.
• The majority of detailed, high-quality reviews are from 2020–2024, which is a positive recency signal. Reviews from 2010–2014 were given reduced weight due to age and possible personnel changes.
• One review (2014-02-03, rated 4.0) noted sloppy workmanship — connections to a tank were left loose and leaking after the job, requiring the customer to tighten them. This is the only negative workmanship note in the dataset and was factored into the experience and project completion scores.

This WW Score is based on 35 reviews with usable content spanning over a decade, with the majority of substantive feedback coming from the past five years under the current ownership team; the score is considered reliable for the current business but should be interpreted with awareness that a small number of older reviews may reflect a different operator.