Find Nearby Plumbers Companies In 96819, Aiea, Hawaii

All Aloha Plumbing and Ala Wai Plumbing (Carlos) together generate a large, predominantly positive review base spanning over a decade, with the most recent reviews from 2025 being especially strong across professionalism, responsiveness, and job completion. Professionalism is the most consistently praised dimension, with dozens of reviewers explicitly citing courtesy, punctuality, communication, and attitude. Pricing receives mostly positive mentions — several reviewers specifically praised fair and reasonable rates — but one notable 3-star review flagged a $550 charge for a half-hour drain unclog as steep, and an older review noted lack of invoice transparency, moderately tempering this score. Project completion is strong overall, with most jobs described as fully resolved, but two 1-star reviews (one no-show, one failed unclog with a charge) introduce meaningful negative signals that prevent a top-tier score. Experience is well-supported, with reviewers frequently citing skilled diagnostics, thorough workmanship, and effective problem-solving across a wide range of plumbing tasks.

• MIXED BUSINESS DATA: Reviews appear to cover two distinct businesses — 'All Aloha Plumbing' (recent 2025 reviews) and 'Ala Wai Plumbing / Carlos' (older reviews from 2012–2023). These may be separate companies. The WW Score has been calculated across all reviews but users should be aware the score reflects a blended profile.
• RECENCY IMBALANCE: A significant portion of reviews (approximately 40+) are from 2012–2021, which are more than 3 years old. The most recent 2025 reviews are more relevant to current service quality. Older reviews were weighted conservatively.
• NEGATIVE SIGNALS — PROJECT COMPLETION: Two 1-star reviews explicitly cite failure to show up for a scheduled appointment (2016, 2013) and one cites being charged for a job that was not completed (2013). These are meaningful red flags for reliability.
• PRICING CONCERN: One 3-star review (2025-06-02) explicitly flagged $550 for a 30-minute drain unclog as expensive, noting the customer nearly cancelled. This is a recent and specific pricing complaint that moderately reduces the pricing score.
• BLANK REVIEWS: At least 6 reviews contained no text — only a star rating. These were excluded from dimension scoring as they provide no usable qualitative data.
• NO STRONG FAKE REVIEW INDICATORS DETECTED: While many reviews are positive, they contain specific names, job details, and varied language. No strong pattern of fabricated reviews was identified.

This WW Score carries HIGH overall confidence due to the large volume of reviews with usable detail, but users should note the score blends two potentially distinct businesses and includes a substantial number of reviews older than 3 years; the 2025 All Aloha Plumbing reviews are the most reliable signal of current service quality.

This review set covers two distinct entities — Robert's Plumbing (a small independent plumber with largely positive reviews spanning 2008–2025) and Chas Roberts HVAC (a larger contractor with predominantly negative reviews concentrated in 2023–2025). When analyzed together, professionalism scores are dragged down significantly by Chas Roberts' repeated failures: missed appointments, poor communication, and unresponsive customer service, though Robert's Plumbing earns strong marks for punctuality and friendliness. Pricing is a major concern, with multiple explicit complaints about Chas Roberts' opaque 'block pricing' model charging hundreds of dollars per hour effectively, and at least two negative pricing reviews for Robert's Plumbing as well, offsetting the many positive affordability mentions. Project completion is the weakest dimension overall, driven by Chas Roberts' pattern of recurring HVAC failures, abandoned repairs, no-shows, and work that required third-party correction — including dangerous wiring errors and improper installations. Experience scores are mixed: Robert's Plumbing technicians are frequently praised for skill and problem-solving, while Chas Roberts technicians are repeatedly cited for shoddy workmanship, incorrect wiring, poor-quality parts, and installations requiring remediation by other companies.

• MIXED ENTITY WARNING: Reviews appear to cover at least two distinct businesses — 'Robert's Plumbing' (independent plumber, primarily West Sacramento/Tucson area) and 'Chas Roberts' (large HVAC contractor, Arizona). Scores are blended across these entities, which significantly reduces the usefulness of a single composite score. Scores should ideally be calculated separately per entity.
• RECENCY BIAS — CHAS ROBERTS: The most recent reviews (2024–2025) are overwhelmingly negative and relate almost exclusively to Chas Roberts HVAC. This pulls all dimension scores downward and reflects a current operational quality concern.
• SAFETY FLAGS — CHAS ROBERTS: Multiple reviews cite potentially dangerous workmanship including improper electrical wiring (fire hazard with burn marks), aluminum-to-copper line failures, and damper systems wired backwards. One review mentions an ROC license complaint filing.
• NO-SHOW / ABANDONMENT PATTERN — ROBERT'S PLUMBING: At least 5 reviews across different years describe Robert's Plumbing failing to show up for scheduled appointments, not returning calls, or abandoning incomplete jobs. This is a recurring pattern, not isolated incidents.
• BLANK REVIEWS EXCLUDED FROM SCORING: Approximately 15–20 reviews contained no text (only a star rating). These were counted in total_reviews_analyzed but excluded from dimension scoring as they provide no usable qualitative data.
• FAKE REVIEW SUSPICION — ROBERT'S PLUMBING (MODERATE): A large cluster of 5-star reviews for Robert's Plumbing share very similar structure: same-day service praise, mention of 'Robert' by name, short job descriptions, and near-identical sentiment. While many appear genuine and span years, the density and uniformity of positive reviews warrants moderate caution. No single review was definitively flagged as fake, but the pattern is noted.
• IRRELEVANT REVIEWS PRESENT: Several reviews appear entirely unrelated to plumbing or HVAC (e.g., a pest control business owner commentary, a review about a dangerous driver, a review about a spraying technician named Randy/Leah). These were excluded from dimension scoring.
• LICENSING CONCERN: One reviewer explicitly states Robert is not a licensed plumber and operates as an unlicensed handyman, which is a significant professional and legal concern if accurate.

This WW Score carries HIGH data volume confidence due to the large number of reviews, but LOW entity reliability because the dataset blends at least two distinct businesses with very different performance profiles — the score should not be used to evaluate either entity in isolation without separating the review sets.