Plum Cool Services

With only two reviews, one highly negative and one highly positive, no reliable aggregate score can be produced. The negative review is extremely detailed and describes a deeply problematic job: a backwards troubleshooting approach, unnecessary excavation, damage to the septic tank access cover, and a $1,058 bill for work the reviewer argues could have been resolved far more simply and cheaply. Th... Read more

With only two reviews, one highly negative and one highly positive, no reliable aggregate score can be produced. The negative review is extremely detailed and describes a deeply problematic job: a backwards troubleshooting approach, unnecessary excavation, damage to the septic tank access cover, and a $1,058 bill for work the reviewer argues could have been resolved far more simply and cheaply. The owner and manager both refused to acknowledge any wrongdoing, which reflects poorly on professionalism and customer service. The positive review praises a single technician (Joshua N.) for punctuality, focus, and clean-up, but provides limited detail on workmanship or pricing. The contrast between the two reviews is stark and prevents any confident conclusion about this contractor's typical service quality. Read less