Overview of Company Customer Sentiment Analysis in May
The overwhelming majority of reviews describe severely negative experiences with this contractor, including threatening behavior from owners, refusal to provide estimates, incomplete or incorrect work, and rude communication. Three of four reviews are 1-star and detail specific incidents of unprofessionalism, including verbal threats of legal action against customers who complained. The one positi... Read more
The overwhelming majority of reviews describe severely negative experiences with this contractor, including threatening behavior from owners, refusal to provide estimates, incomplete or incorrect work, and rude communication. Three of four reviews are 1-star and detail specific incidents of unprofessionalism, including verbal threats of legal action against customers who complained. The one positive review (5-star, from 2011) describes a courteous and punctual plumber named Lisa who provided a fair estimate and completed the job well, which partially offsets the pricing and experience scores but does not meaningfully redeem the overall picture. Project completion is particularly damning, with multiple accounts of work left unfinished, incorrectly installed fixtures, and a disconnected toilet water line. The WW Score of 18.7 reflects a contractor with serious, documented service failures across nearly all dimensions. Read less