Thompson & Thompson Service Group

Thompson & Thompson exhibits significant inconsistency across service dimensions. While professionalism scores moderately (62/100) with many positive mentions of punctual, courteous technicians, this is heavily undermined by severe pricing concerns (35/100)—the company is repeatedly criticized for excessive charges, lack of transparency, refusal to itemize estimates, and misleading service fees.... Read more

Thompson & Thompson exhibits significant inconsistency across service dimensions. While professionalism scores moderately (62/100) with many positive mentions of punctual, courteous technicians, this is heavily undermined by severe pricing concerns (35/100)—the company is repeatedly criticized for excessive charges, lack of transparency, refusal to itemize estimates, and misleading service fees. Project completion is problematic (58/100), with multiple reports of incomplete work, incorrect installations, and failures to address root causes on first visits. Experience/workmanship is mixed (65/100)—some technicians demonstrate strong skill, but others deliver substandard work. The company's reputation appears built on selective positive experiences with individual technicians rather than consistent organizational quality. Read less