Overview of Company Customer Sentiment Analysis in May
The reviews paint a predominantly negative picture of RNR Home Improvements across nearly all dimensions. Professionalism is severely undermined by multiple accounts of ignored emails, unreturned phone calls, and verbal assurances that were never honored. Project completion is a major concern, with one reviewer describing a bathroom renovation riddled with unfinished and shoddy work, and another d... Read more
The reviews paint a predominantly negative picture of RNR Home Improvements across nearly all dimensions. Professionalism is severely undermined by multiple accounts of ignored emails, unreturned phone calls, and verbal assurances that were never honored. Project completion is a major concern, with one reviewer describing a bathroom renovation riddled with unfinished and shoddy work, and another describing a roof inspection that was never actually performed. Workmanship quality is similarly poor based on explicit descriptions of chipped tiles, improperly grouted drains, loose faucets, and painter damage. The sole positive review from December 2022 describes a genuinely good experience with a full kitchen renovation, which prevents the scores from bottoming out entirely, but it is outweighed by three detailed negative accounts. Read less