Overview of Company Customer Sentiment Analysis in May
Tarpley Plumbing receives a critically low WW Score of 18.2, driven by severe deficiencies across all dimensions. Four of five reviews are 1-star ratings documenting serious failures: incomplete work abandoned for months, unethical employee conduct (theft of customer funds, verbal abuse), unprofessional behavior (smoking on site, cussing at customers), and quality issues (wrong materials installed... Read more
Tarpley Plumbing receives a critically low WW Score of 18.2, driven by severe deficiencies across all dimensions. Four of five reviews are 1-star ratings documenting serious failures: incomplete work abandoned for months, unethical employee conduct (theft of customer funds, verbal abuse), unprofessional behavior (smoking on site, cussing at customers), and quality issues (wrong materials installed, theft allegations). The single 5-star review from 2017 praising quick response and professionalism is heavily outweighed by recent documented failures. Professionalism scores lowest due to documented screaming at customers, employee misconduct, and lack of accountability. Project completion is critically impaired by abandoned jobs and incomplete work. Pricing concerns emerge from inflated quotes and disputed charges. The company demonstrates a pattern of dysfunction rather than isolated incidents. Read less