Canady’s Heating Air & Plumbing

The review corpus for Canady's is dominated by deeply negative experiences across all four scored dimensions, with the positive reviews concentrated primarily in 2015–2018 and representing a clear minority. Professionalism scores are dragged down severely by repeated complaints about unresponsive management, technicians alleged to be impaired, dismissive phone staff, and broken promises of callb... Read more

The review corpus for Canady's is dominated by deeply negative experiences across all four scored dimensions, with the positive reviews concentrated primarily in 2015–2018 and representing a clear minority. Professionalism scores are dragged down severely by repeated complaints about unresponsive management, technicians alleged to be impaired, dismissive phone staff, and broken promises of callbacks — with only a handful of older reviews praising individual technicians by name. Pricing is one of the worst-performing dimensions, with numerous reviewers explicitly describing quotes 2–2.5x market rate, hidden fees, misleading service call charges, and pressure to purchase unnecessary replacements. Project completion is critically low, with multiple reviews describing abandoned jobs, incorrect installations causing tens of thousands in property damage, parts ordered incorrectly, no-shows after scheduling, and warranty disputes where the company refused to honor commitments. Experience scores reflect a pattern of misdiagnosis, improper installations, incomplete inspections, and at least two cases where a competitor found and fixed problems Canady's missed or caused — though a small number of older reviews do praise individual technicians as thorough and knowledgeable. Read less