Bynum & Sons Plumbing

Bynum and Sons Plumbing receives overwhelmingly negative reviews across all four scored dimensions, with the vast majority of the 68 reviews describing serious, repeated failures. Professionalism is the lowest-scoring dimension, with dozens of reviewers citing rude office staff, technicians who hung up on customers, no-shows without notification, late arrivals, and hostile or dismissive responses ... Read more

Bynum and Sons Plumbing receives overwhelmingly negative reviews across all four scored dimensions, with the vast majority of the 68 reviews describing serious, repeated failures. Professionalism is the lowest-scoring dimension, with dozens of reviewers citing rude office staff, technicians who hung up on customers, no-shows without notification, late arrivals, and hostile or dismissive responses to complaints — with only a small handful of positive experiences. Pricing is nearly as poor, with a pervasive pattern of bait-and-switch tactics: low quotes given over the phone followed by dramatically higher charges upon arrival, hidden fees, and parts marked up far above retail cost. Project completion is also severely deficient, with multiple accounts of abandoned jobs, failed county inspections, incorrect installations causing flooding or carbon monoxide leaks, and refusals to return and correct faulty work. Experience scores marginally higher only because a small number of reviewers — primarily those who contacted Bynum directly for septic work rather than through Home Depot — reported competent and knowledgeable technicians, but these positive accounts are heavily outnumbered by reports of substandard workmanship, code violations, and dangerous installations. Read less