Atlantis Plumbing & Leak Detection

Atlantis Plumbing performs strongly on responsiveness and punctuality, with many reviewers praising same-day or next-day availability and technicians arriving on time. Professionalism is generally positive but is meaningfully dragged down by two serious incidents: one where technicians walked off the job mid-service after a customer questioned the bill, and another where a referred company never c... Read more

Atlantis Plumbing performs strongly on responsiveness and punctuality, with many reviewers praising same-day or next-day availability and technicians arriving on time. Professionalism is generally positive but is meaningfully dragged down by two serious incidents: one where technicians walked off the job mid-service after a customer questioned the bill, and another where a referred company never called back after a failed service visit. Pricing is the weakest dimension, with multiple reviewers flagging a lack of invoice transparency, unexplained billing totals, and at least one instance of a cash-payment scheme that resulted in a smaller discount than promised. Project completion is mostly solid, though one reviewer found an additional leak the technician missed, and one job was entirely outside the company's scope without prior disclosure. Experience scores moderately well, with several reviewers praising technical knowledge and problem-solving, offset by the missed leak and the subpar repair work noted in the 2014 freeze review. Read less