RooterPLUS!

This contractor's review record is dominated by a massive volume of serious, detailed complaints spanning over a decade, with the most damaging pattern being systematic bait-and-switch pricing: customers are quoted $150–$300 and routinely billed $1,000–$12,000 after work has already begun. Professionalism scores are severely dragged down by repeated accounts of rude technicians, missed appoint... Read more

This contractor's review record is dominated by a massive volume of serious, detailed complaints spanning over a decade, with the most damaging pattern being systematic bait-and-switch pricing: customers are quoted $150–$300 and routinely billed $1,000–$12,000 after work has already begun. Professionalism scores are severely dragged down by repeated accounts of rude technicians, missed appointments, no-shows, and in at least one case a technician using profane language toward an elderly customer. Project completion is critically undermined by multiple accounts of work that failed shortly after completion, jobs left unfinished, property damage (broken water lines, destroyed yards, shattered windows) caused by technicians, and a refusal to honor callbacks or warranty claims. Experience scores are low due to documented misdiagnoses, unnecessary work performed, and at least one case where a technician gutted a condo without finding a leak that a competitor located in 90 minutes. The minority of positive reviews, while genuine in some cases, are heavily outweighed by the volume and specificity of negative accounts. Read less