Roberts Plumbing Services, Inc

Roberts Plumbing receives strong praise for responsiveness, communication, and technical skill across the majority of reviews, with multiple customers highlighting same-day or after-hours availability and clear explanations of work performed. However, pricing is a significant and recurring concern: two detailed negative reviews describe charges that felt deceptive or excessive, including billing f... Read more

Roberts Plumbing receives strong praise for responsiveness, communication, and technical skill across the majority of reviews, with multiple customers highlighting same-day or after-hours availability and clear explanations of work performed. However, pricing is a significant and recurring concern: two detailed negative reviews describe charges that felt deceptive or excessive, including billing for idle time, undisclosed trip fees, inflated parts markups, and administrative charges, which substantially drag down the pricing dimension. Project completion is generally solid but is meaningfully undermined by one review describing a failure to return and honor warranty work on a valve the plumber himself installed, along with a dismissive response to the customer. The experience dimension scores well overall, with multiple reviewers citing knowledgeable diagnostics and quality workmanship, though one reviewer questioned whether a recommended repair was actually necessary. The spread between glowing 5-star reviews and detailed critical reviews suggests a contractor capable of excellent work but with inconsistent billing practices and occasional follow-through failures. Read less