Ace Hardware Crabapple

The overwhelming majority of reviews praise the staff's friendliness, helpfulness, and proactive customer service, which drives a solid but not perfect professionalism score. However, several notable negative reviews describe rude management behavior, a discriminatory encounter with an employee named Dave (reported twice, appearing to be a duplicate review), dismissive responses to price-match req... Read more

The overwhelming majority of reviews praise the staff's friendliness, helpfulness, and proactive customer service, which drives a solid but not perfect professionalism score. However, several notable negative reviews describe rude management behavior, a discriminatory encounter with an employee named Dave (reported twice, appearing to be a duplicate review), dismissive responses to price-match requests, and a dishonest staff interaction involving a damaged paint can — these meaningfully pull the professionalism score down from what would otherwise be very high. Pricing receives a below-average score due to multiple complaints about prices being higher than competitors and an inflexible owner unwilling to price-match, though some reviewers note reasonable or competitive pricing with the rewards program. Project completion is interpreted here as task fulfillment and follow-through in a retail/service context — most customers found what they needed and were helped effectively, but recurring complaints about limited stock and inventory awareness reduce this score. Experience scores moderately well, with many reviewers citing knowledgeable staff who solved problems quickly, though a failed key-cutting incident and staff unfamiliar with inventory introduce doubt. Read less