Greater Dekalb Plumbing

This contractor shows significant inconsistency across reviews spanning 2012–2019. Professionalism scores are mixed: one review praises responsiveness and friendliness, another criticizes poor pricing communication and inflated service charges, and a third notes good efficiency but poor customer service recovery on a disputed charge. Pricing is a major concern, with explicit complaints about hig... Read more

This contractor shows significant inconsistency across reviews spanning 2012–2019. Professionalism scores are mixed: one review praises responsiveness and friendliness, another criticizes poor pricing communication and inflated service charges, and a third notes good efficiency but poor customer service recovery on a disputed charge. Pricing is a major concern, with explicit complaints about high hourly rates ($150/hr + $85 service call) and what appears to be overcharging for minimal work. Project completion is generally adequate, though one review documents incomplete follow-through on a fixture installation due to scheduling. Technical skill appears solid based on descriptions of plumbing work quality, but customer satisfaction is undermined by poor dispute resolution and rigid policies. The 2019 review is particularly damaging, suggesting pricing practices may have worsened over time. Read less