ARS / Rescue Rooter Atlanta

ARS presents a deeply polarized review profile. A substantial cluster of positive reviews — many from 2024–2025 — praise fast response times, professional staff (particularly named individuals like Felipe, Chase, Dani, and Kristine), effective insurance coordination, and quality restoration work. However, an equally substantial body of negative reviews — spanning 2011 through 2024 — docu... Read more

ARS presents a deeply polarized review profile. A substantial cluster of positive reviews — many from 2024–2025 — praise fast response times, professional staff (particularly named individuals like Felipe, Chase, Dani, and Kristine), effective insurance coordination, and quality restoration work. However, an equally substantial body of negative reviews — spanning 2011 through 2024 — documents chronic no-shows, appointment cancellations without notice, rude office staff, incomplete or botched work, billing disputes, and outright deceptive practices. Professionalism scores are dragged down significantly by repeated, credible accounts of missed appointments, rude managers, and dismissive customer service representatives. Project completion is similarly mixed: while many restoration jobs were praised as thorough and timely, multiple reviews describe abandoned work, unfinished repairs, and jobs declared complete that were not. Pricing received the lowest score due to multiple credible accounts of price gouging, bait-and-switch tactics, and charges far above market rate, though some positive reviews note fair or competitive pricing. Experience scores are moderate — skilled individual technicians are frequently praised, but systemic failures in quality control and follow-through undermine overall confidence in workmanship. Read less