Premium Plumbing and Septic

This contractor's review profile is deeply polarized, with a cluster of severe 1-star complaints describing dishonest practices, property damage, abandoned work, and hostile communication from the owner, contrasted against a smaller set of positive reviews praising professionalism and responsiveness. The most damaging and detailed negative reviews are recent (2024), describing a pattern of startin... Read more

This contractor's review profile is deeply polarized, with a cluster of severe 1-star complaints describing dishonest practices, property damage, abandoned work, and hostile communication from the owner, contrasted against a smaller set of positive reviews praising professionalism and responsiveness. The most damaging and detailed negative reviews are recent (2024), describing a pattern of starting insurance-related work without approval, refusing to address property damage caused by crews, and the owner verbally abusing a customer. Pricing concerns are significant, with multiple reviewers independently flagging overcharging, bait-and-switch tactics, and mid-job quote changes. Project completion is a major liability, with multiple reviews describing unfinished or botched work, standing water after grading, and customers left without functional bathrooms. The positive reviews, while genuine in tone for the most part, are largely older (2018–2021) and carry less weight given the more recent and detailed negative experiences. Read less