Batylin Plumbing

Batylin Plumbing presents a deeply mixed picture across all dimensions. Professionalism is the most heavily penalized dimension: multiple reviews across different years (2012, 2014, 2019) document serious failures including missed appointments with no communication, 4-hour late arrivals, unanswered voicemails, last-minute texts, and in one egregious case, threatening legal action and defamation su... Read more

Batylin Plumbing presents a deeply mixed picture across all dimensions. Professionalism is the most heavily penalized dimension: multiple reviews across different years (2012, 2014, 2019) document serious failures including missed appointments with no communication, 4-hour late arrivals, unanswered voicemails, last-minute texts, and in one egregious case, threatening legal action and defamation suits against a customer who left a negative review. Positive reviews do praise Vladimir's courteous and honest demeanor on-site, but the systemic communication failures drag the professionalism score down significantly. Pricing is similarly split — several reviewers praised fair and reasonable charges, while one reviewer was blindsided by an undisclosed $89 service fee and another noted that follow-up visit rates were comparable to large commercial plumbers. Project completion scores moderately well when work was actually performed, with multiple reviewers noting jobs were finished correctly and on time, but several reviews describe appointments that were never honored at all, which materially lowers this dimension. Experience scores highest among the four dimensions, with multiple reviewers specifically praising Vladimir's technical skill, honest diagnosis, and quality workmanship, including one reviewer who noted he identified unnecessary repairs recommended by a competitor. Read less