Sergeant Rooter and Septic

Sergeant Rooter & Septic exhibits severe and consistent issues across multiple dimensions. Three of four reviews (75%) report aggressive upselling tactics, with initial quotes dramatically undercut by final invoices (e.g., $450 quoted vs. $3,100 charged; $800-$1,200 expected vs. $3,200 charged). Professionalism is compromised by dishonesty, double-charging, property damage (broken lids, cut pool d... Read more

Sergeant Rooter & Septic exhibits severe and consistent issues across multiple dimensions. Three of four reviews (75%) report aggressive upselling tactics, with initial quotes dramatically undercut by final invoices (e.g., $450 quoted vs. $3,100 charged; $800-$1,200 expected vs. $3,200 charged). Professionalism is compromised by dishonesty, double-charging, property damage (broken lids, cut pool drain), and defensive responses when confronted. One positive 5-star review from 2022 describes professional work completion, but is heavily outweighed by three 1-star reviews documenting predatory practices targeting elderly/vulnerable customers. The company's pattern of bait-and-quote pricing and documented deception significantly undermines trust. Read less