Overview of Company Customer Sentiment Analysis in May
This single review paints a deeply negative picture across nearly every dimension assessed. Professionalism suffered severely due to poor communication, blame-shifting, unauthorized outsourcing, ghosting the client, and leaving without notice — though the contractor did initially present as professional. Project completion was critically poor: the job ran twice over the quoted timeline, work was... Read more
This single review paints a deeply negative picture across nearly every dimension assessed. Professionalism suffered severely due to poor communication, blame-shifting, unauthorized outsourcing, ghosting the client, and leaving without notice — though the contractor did initially present as professional. Project completion was critically poor: the job ran twice over the quoted timeline, work was left unfinished, mismatched carpet was installed without client approval, and the client was forced to personally fix portions of the job that were supposed to be completed under contract. Experience received a partial credit because the main vinyl flooring installation was acknowledged to look great, but the carpet handling and baseboard work demonstrated a significant lack of judgment and follow-through. Pricing was not mentioned in any meaningful way and cannot be scored. Read less