Overview of Company Customer Sentiment Analysis in May
Both reviews paint a consistently negative picture of Pro Tech across all scored dimensions. Project completion is severely impacted by reports of unresolved issues persisting for over a year, including improperly sized return vents, unsealed ceilings, torn ducts, and frozen coils — none of which were corrected under an active maintenance contract. Experience scores are critically low, as a comp... Read more
Both reviews paint a consistently negative picture of Pro Tech across all scored dimensions. Project completion is severely impacted by reports of unresolved issues persisting for over a year, including improperly sized return vents, unsealed ceilings, torn ducts, and frozen coils — none of which were corrected under an active maintenance contract. Experience scores are critically low, as a competing company was able to immediately identify and fix errors attributed to Pro Tech's installation and wiring work. Professionalism suffers due to the company's apparent inability to diagnose problems and, in one case, attempting to charge the customer for what may have been their own installation error. Pricing receives a very low score because one reviewer was asked to pay for additional return vents that arguably should have been correctly sized during the original installation. Read less