Buzzell Plumbing, Heating & Air

Buzzell Plumbing Heating & Air receives strong praise for individual technicians — particularly Isaac, Steve/Steven, and Nate — who are repeatedly described as professional, knowledgeable, courteous, and thorough. However, a meaningful cluster of negative reviews raises serious concerns across multiple dimensions: pricing complaints include a $1,400 freon charge that failed to fix the issue, a... Read more

Buzzell Plumbing Heating & Air receives strong praise for individual technicians — particularly Isaac, Steve/Steven, and Nate — who are repeatedly described as professional, knowledgeable, courteous, and thorough. However, a meaningful cluster of negative reviews raises serious concerns across multiple dimensions: pricing complaints include a $1,400 freon charge that failed to fix the issue, a $175 visit fee with a cracked flange left behind, and a customer charged $240 for a faucet install that failed within a year with no warranty support. Project completion is also a concern, with multiple reviewers citing abandoned follow-through, no-shows, ignored callbacks, and warranty disputes. The recency split is notable: the majority of positive reviews are from 2024–2025 and focus on specific technicians, while many of the most damaging reviews span 2016–2023, suggesting possible improvement over time but not a fully resolved pattern. The overall score reflects a company with genuine talent on the ground but persistent systemic issues in pricing transparency, warranty honoring, and follow-through. Read less