Number One Veteran Plumbing

The majority of reviews praise Peter and the Smart Plumbing team for responsiveness, fair pricing, honest assessments, and skilled workmanship — with multiple reviewers specifically noting that Peter corrected mistakes made by other plumbers and avoided unnecessary upselling. However, there are 6 negative reviews that significantly weigh down the score: two credible, detailed complaints describe... Read more

The majority of reviews praise Peter and the Smart Plumbing team for responsiveness, fair pricing, honest assessments, and skilled workmanship — with multiple reviewers specifically noting that Peter corrected mistakes made by other plumbers and avoided unnecessary upselling. However, there are 6 negative reviews that significantly weigh down the score: two credible, detailed complaints describe a person named Jerry taking deposits of $800 and never completing or starting the work, one review describes Jerry's incompetent water heater installation that required a second plumber to fix at additional cost, one review describes a rude receptionist, and two reviews describe money taken with no work performed and no refund. These negative reviews involve financial misconduct and technical incompetence that cannot be dismissed. The dual-identity issue (Peter vs. Jerry) raises serious concerns about business consistency and accountability, as the negative reviews cluster around 'Jerry' while positive reviews cluster around 'Peter,' suggesting either multiple technicians with vastly different quality levels or a business operating under different names. Read less