Reliable Restoration

This contractor has a deeply polarized review profile, with a cluster of strong positive reviews offset by a significant number of severe complaints. Professionalism scores are dragged down by multiple explicit accounts of non-responsiveness, staff sleeping on the job, workers not showing up, and the owner becoming unreachable after payment was collected. Project completion is a major liability: a... Read more

This contractor has a deeply polarized review profile, with a cluster of strong positive reviews offset by a significant number of severe complaints. Professionalism scores are dragged down by multiple explicit accounts of non-responsiveness, staff sleeping on the job, workers not showing up, and the owner becoming unreachable after payment was collected. Project completion is a major liability: at least five reviews describe work that was abandoned, never started, or left in worse condition than before, including a $10K+ shower remodel that developed mold and a flooring job where $10,000+ was collected with no work completed. Pricing concerns are serious, with multiple reviewers alleging inflated estimates, borderline fraudulent insurance billing practices, and unexpected charges mid-project. On the positive side, a subset of customers — particularly those dealing with emergency water mitigation — report fast response times, clean work, and helpful navigation of the insurance process, suggesting the mitigation team performs better than the restoration/construction side. Read less