Bestway Mechanical

Bestway Mechanical has an overwhelmingly negative review profile across all four scored dimensions. Professionalism is severely damaged by dozens of explicit complaints about rude technicians, no-shows, failure to return calls, unprofessional conduct by the owner himself, and dismissive office staff — offset only partially by a cluster of positive reviews praising specific technicians like Dusty... Read more

Bestway Mechanical has an overwhelmingly negative review profile across all four scored dimensions. Professionalism is severely damaged by dozens of explicit complaints about rude technicians, no-shows, failure to return calls, unprofessional conduct by the owner himself, and dismissive office staff — offset only partially by a cluster of positive reviews praising specific technicians like Dusty, Nick, Todd, and Nate. Pricing is one of the weakest dimensions, with numerous detailed accounts of inflated out-of-pocket charges, fabricated 'code violations,' excessive modification fees, and attempts to extract hundreds to over a thousand dollars beyond what home warranty coverage should require. Project completion is critically low, with repeated documented failures including abandoned jobs, gas leaks left after water heater installs, incorrect parts ordered, multiple return visits required to fix botched repairs, and outright no-shows on confirmed appointments. Experience scores marginally higher due to some genuinely skilled individual technicians praised in positive reviews, but is heavily dragged down by accounts of incorrect diagnoses, failed inspections, improper installations (sediment traps installed backwards, gas leaks, wrong pipe connections), and technicians who appeared undertrained or indifferent. Read less