PlumbPro

This contractor presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by two serious incidents: a broken promise to return for an emergency repair (2024) and a no-show after a confirmed appointment, both of which offset the genuine friendliness and courtesy noted in several positive reviews. Pricing is a notable weak point, with three rev... Read more

This contractor presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by two serious incidents: a broken promise to return for an emergency repair (2024) and a no-show after a confirmed appointment, both of which offset the genuine friendliness and courtesy noted in several positive reviews. Pricing is a notable weak point, with three reviews explicitly calling out charges as unfair, predatory, or paid for work that produced no results — including a $300 charge for a leak that was never found and a $335 charge for a 5-minute sink removal. Project completion is similarly inconsistent: while some jobs were completed efficiently and thoroughly, at least three reviews describe incomplete work, unresolved issues, or outright failure to return and finish the job. Experience scores reflect a similar split — skilled, thorough work is documented in several reviews, but a 21-year-old finding a leak in under an hour that this company missed entirely, and a repair that was not tested before charging, are serious competency red flags. Read less