Overview of Company Customer Sentiment Analysis in May
Three of four reviews are strongly negative, describing serious failures across nearly every dimension. Pricing transparency is a major concern, with one reviewer reporting $472 in undisclosed labor charges on top of a $99 service fee for a simple ice maker line repair. Project completion is deeply problematic: one reviewer paid $765 for work that failed within three weeks, and the contractor neve... Read more
Three of four reviews are strongly negative, describing serious failures across nearly every dimension. Pricing transparency is a major concern, with one reviewer reporting $472 in undisclosed labor charges on top of a $99 service fee for a simple ice maker line repair. Project completion is deeply problematic: one reviewer paid $765 for work that failed within three weeks, and the contractor never returned as promised to remedy it. Experience concerns include an unconventional foam repair condemned by a subsequent plumber, a broken pilot knob left unacknowledged, and a burner door left off entirely. The sole positive review does reflect genuine above-and-beyond effort, including returning multiple times during a winter storm and insulating under the house, which prevents the score from reaching the floor but does not offset the weight of the other three accounts. Read less