Find Nearby Plumbers In Augusta-Richmond County, Georgia

Southern Plumbing demonstrates strong professionalism with responsive communication, courteous staff, and timely service delivery across 10 mentions. Project completion is consistently reliable with jobs finished on time and within estimates across 9 reviews. Technical expertise is evident with knowledgeable technicians solving complex problems efficiently across 6 mentions. However, pricing is a significant concern: one detailed 2023 review explicitly flagged overcharging ($300 for a 15-minute supply line/valve replacement), creating substantial doubt about value fairness. The WW Score of 82.1 reflects strong execution and professionalism offset by legitimate pricing concerns.

• PRICING RED FLAG: One substantive 2023 review (1-star) explicitly alleges significant overcharging ($300 for ~15-minute job). Reviewer has construction background and credibly disputes the justification provided. This is not generic complaint but specific, detailed pricing concern that materially impacts the pricing dimension score.
• RECENCY BIAS: Most reviews (11 of 13) are from 2024, with only 2 reviews from 2012-2023. Recent reviews show consistently positive sentiment; older reviews provide limited data. Score is heavily weighted toward recent performance.
• GENERIC PRAISE PATTERN: Multiple reviews use very brief, generic language ('Quick easy no hassle,' 'Very fast and dependable') with minimal specifics. While not necessarily fake, these lack substantive detail and reduce confidence in those individual data points.
• ONE UNUSABLE REVIEW: Review dated 2016-06-30 contains only 'unknown' as text and was excluded from scoring.
• POTENTIAL SELECTION BIAS: 12 of 13 usable reviews are 5-star ratings. The single 1-star review is the only negative feedback, suggesting possible review filtering or that dissatisfied customers are underrepresented in the dataset.

This score should be trusted with caution: while professionalism and completion metrics are well-supported by recent, consistent evidence (HIGH confidence), the pricing dimension is based on only 2 mentions including one credible overcharging allegation, creating material uncertainty about true value proposition. The WW Score of 82.1 is reliable for execution quality but may overstate overall value given unresolved pricing concerns.

Chapman Plumbing demonstrates strong overall performance with a WW Score of 81.2, driven primarily by exceptional professionalism (86.5) and solid project completion (82.5). The company excels at punctuality, communication, and courteous service, with 127 mentions of professional conduct across reviews. Experience and technical skill are well-documented (84.0 score, 67 mentions), with customers consistently praising Jason's diagnostic abilities and workmanship. Pricing presents the weakest dimension (78.0) with moderate confidence, as several customers flagged high estimates, service call charges, and pricing concerns, though many others praised fair pricing. The company shows strong consistency in delivering completed work, though a few callbacks and follow-up issues are documented.

• FAKE REVIEW PATTERN DETECTED: Multiple reviews contain identical or near-identical phrasing ('Excellent job, very professional and neat and clean. Communication was excellent and they always showed up as expected on time. Great advice on materials too.' appears 3 times verbatim). Additionally, numerous reviews contain only generic placeholders ('unknown', '.', 'Really well', 'Excellent') with no substantive detail, suggesting potential review manipulation or platform artifacts. These low-detail 5-star reviews inflate confidence artificially.
• SIGNIFICANT NEGATIVE OUTLIERS: Three 1-star reviews (Dec 2024, July 2024, Jan 2016) describe serious service failures including unresponsiveness, damage to customer property (hardwood floors), and refusal to take responsibility. A Dec 2024 review details a leak repair that failed within 2 days, causing floor damage, with the owner allegedly being dismissive and rude. A July 2024 review reports a $250 diagnostic fee for a dishwasher with no resolution and poor service attitude.
• PRICING INCONSISTENCY: Multiple reviews cite high estimates (water heater quoted at $2000, drip pan at $550, service calls at $250) that customers found excessive compared to competitors. However, other reviews praise 'fair pricing' and 'reasonable rates,' suggesting either variable pricing practices or inconsistent value perception.
• PROJECT COMPLETION CONCERNS: A 2-star review from Aug 2022 documents a hot water recirculating pump installation that required 4-5 service calls over an extended period, with the customer ultimately dissatisfied despite multiple attempts. Another 3-star review from May 2017 notes lack of follow-up communication and failure to resolve a kitchen sink sprayer issue after multiple promises.
• RECENCY BIAS: While recent reviews (2025, 2024) are predominantly 5-star and positive, older reviews (2014-2017) show more critical feedback and lower ratings, suggesting either improved service quality over time or a shift in review platform dynamics.
• RESPONSIVENESS GAPS: One 1-star review from Oct 2015 documents complete non-responsiveness after scheduling confirmation ('See you today' message followed by no contact for 11 days). This contradicts the company's otherwise strong reputation for prompt response.

This WW Score of 81.2 should be treated with MODERATE-TO-HIGH confidence overall, but with significant caveats: the professionalism and project completion scores are well-supported by 127 and 98 mentions respectively, however the dataset contains clear evidence of review manipulation (identical phrasing, placeholder text) that artificially inflates the 5-star rating distribution. The pricing dimension (78.0) is more reliable due to specific customer complaints with concrete details. The three documented 1-star failures and multiple service quality issues suggest the company's actual performance may be lower than the headline score indicates; customers should weight recent negative reviews heavily and request detailed pricing upfront before engaging services.

Hudson Plumbing demonstrates strong professionalism with consistently punctual service, courteous technicians, and responsive communication across 68 reviews. Technical expertise is well-documented with 45 mentions of skilled workmanship and problem-solving. Project completion shows solid performance (79.5/100) with most jobs finished on time, though several reviews document incomplete work, abandoned projects, or callbacks required. Pricing receives a moderate score (76.0/100) based on 18 mentions—while many customers praise fair pricing and value, a notable subset reports significantly overpriced quotes and inflated costs relative to actual work needed. The company excels at responsiveness and individual technician quality but shows inconsistency in diagnostic accuracy and project follow-through.

• PATTERN DETECTED: Multiple reviews (at least 5) describe diagnostic failures where Hudson recommended expensive solutions (full replumbing, foundation drilling, major rerouting) that were later proven unnecessary by competing plumbers using simpler methods. This suggests potential over-selling or inadequate troubleshooting.
• QUALITY INCONSISTENCY: Same technician 'Nate' appears in both highly positive reviews (5-star) and a severely negative review (1-star) describing water damage, lack of responsibility, and a $14K overcharge. This indicates either inconsistent performance or context-dependent service quality.
• INCOMPLETE WORK: At least 3 reviews document unresolved issues requiring callbacks or second plumbers (clogged drain never fixed, leaking spigot requiring workaround, pipe burst after initial repair).
• PRICING COMPLAINTS: Multiple reviews cite excessive charges for simple jobs (e.g., $174 for <1 hour with no parts; $2,800 for poorly installed water heater; $2,500 quote rejected as unreasonable). Contrast with other reviews praising affordability suggests pricing may vary significantly by technician or situation.
• RECENCY NOTE: Most recent reviews (June 2025) are predominantly 5-star with minimal detail, while detailed negative reviews span 2012-2025, suggesting possible review platform bias or recent reputation management. However, substantive complaints appear consistently across multiple years.
• FAKE REVIEW RISK - LIMITED: Several 5-star reviews from June 2025 contain no text or only 1-2 generic words ('Great!!!', blank), which is atypical. However, the majority of reviews contain specific details and are not flagged as suspicious.

This WW Score of 81.2 is reliable for assessing overall professionalism and responsiveness, but should be interpreted cautiously regarding pricing and project completion—the company shows high variance in diagnostic accuracy and cost transparency, with evidence of both exceptional service and significant failures on similar job types. Customers should request detailed written estimates and seek second opinions on major work recommendations.

Lexington Plumbing and Gas demonstrates strong performance across all four dimensions based on four reviews spanning 2020–2024. Professionalism is the standout strength, with all reviews explicitly praising punctuality, responsiveness, friendliness, and communication—Richard answered calls while on jobs and provided timely updates. Pricing is consistently described as fair, transparent, and competitive, with no hidden charges reported. Project completion is solid, with multiple complex jobs (water heater installations, gas cooktop connections, burst pipe repairs) completed without hassle or callbacks. Technical skill and problem-solving are evident in the quality of work and ability to handle emergency situations. The WW Score of 91.3 reflects genuine customer satisfaction, though the sample size of 4 reviews limits confidence to MODERATE.

• Small sample size (4 reviews) limits statistical reliability; recommend collecting additional reviews before making major business decisions
• All reviews are 5-star ratings with uniformly positive language; while not necessarily fake, the absence of any critical feedback or mixed experiences is atypical and should be noted
• Review dates span 4 years (2020–2024); only 1 review is from the past 12 months (May 2024), so current performance cannot be fully assessed
• No negative or neutral reviews present; this may reflect genuine excellence or may indicate selection bias in review collection

This score should be treated with caution due to the small sample size (4 reviews) and lack of recent data (only 1 review in past 12 months). While the evidence strongly suggests high-quality service, a larger and more recent review base would be needed to confirm this score with HIGH confidence.

Joshua demonstrates strong professionalism across all six reviews, with consistent mentions of punctuality, responsiveness, friendliness, and respectful communication. Pricing is consistently described as reasonable, fair, and transparent with no hidden charges reported. Project completion is solid, with multiple reviews confirming quick turnaround and thorough problem-solving, including fixing additional issues beyond the initial scope. Technical skill and knowledge are evident but mentioned less frequently than other dimensions. The uniformly positive feedback and 5-star ratings across all reviews suggest a reliable, competent contractor.

• All six reviews are 5-star ratings with no critical feedback or complaints—this is unusual and warrants caution. While not necessarily fake, the complete absence of any negative or mixed feedback is atypical for a contractor with multiple customers.
• Review dates span 2019–2024, with most reviews older than 12 months (4 of 6 reviews are from 2019–2022). Only 2 reviews are from the past 12 months, limiting recency of evidence.
• Review language is generally generic in places (e.g., 'great job for a great price') without extensive technical detail, though some reviews do provide specific context (leak repair, ice machine disconnection, bathroom sink).
• Small sample size (6 reviews) limits statistical confidence despite high mention counts within this set.

This score should be treated with moderate caution due to the small sample size (6 reviews), the age of most reviews (4 from 2019–2022), and the absence of any critical feedback. While the evidence strongly suggests Joshua is professional and competent, a larger and more recent review base would provide greater confidence in this assessment.

LOHR Plumbing demonstrates strong performance across all four dimensions based on available reviews. Professionalism is consistently praised with mentions of responsiveness, punctuality, clear communication, and courteous demeanor across all four reviews. Project completion is solid, with explicit references to jobs being finished thoroughly and callbacks honored. Pricing receives positive marks for affordability and fair flat-rate fees, though fewer reviews explicitly address this dimension. Technical skill and problem-solving ability are evident in descriptions of complex repairs and persistent troubleshooting. However, the sample size is small (4 reviews) and all are 5-star ratings with no critical feedback, which limits confidence in the overall assessment.

• Small sample size (4 reviews) limits statistical reliability and confidence in scoring
• All reviews are 5-star ratings with no negative feedback or critical comments — this uniformity warrants caution
• Review dates span from 2021 to 2023; one review is over 2 years old (2021), which may not reflect current service quality
• No reviews mention specific pricing details or cost comparisons, limiting ability to fully assess 'price friendly' dimension
• Positive language is consistent but not suspiciously identical; reviews appear genuine rather than fabricated

This WW Score of 88.3 should be treated with moderate caution due to the small sample size and absence of any critical feedback; the score reflects strong performance but would benefit from additional reviews to confirm consistency and identify potential weaknesses.