CMS Plumbing

CMS Plumbing demonstrates strong overall performance with a WW Score of 84.2, driven primarily by exceptional professionalism (87.5) and solid technical expertise (85.0). The company excels in punctuality, communication, and work quality, with numerous reviews praising specific technicians like Angel, Bryan, Walter, and Luis for their friendly demeanor and efficient problem-solving. Project comple... Read more

CMS Plumbing demonstrates strong overall performance with a WW Score of 84.2, driven primarily by exceptional professionalism (87.5) and solid technical expertise (85.0). The company excels in punctuality, communication, and work quality, with numerous reviews praising specific technicians like Angel, Bryan, Walter, and Luis for their friendly demeanor and efficient problem-solving. Project completion is reliable (82.5), though a small number of reviews indicate occasional follow-up issues or incomplete work on first visits. Pricing emerges as the weakest dimension (76.0), with recurring complaints about hidden charges, excessive markups on parts, and minimum hour billing practices that inflate costs beyond initial quotes. Despite pricing concerns, the company maintains strong customer loyalty and repeat business. Read less