Butler’s Plumbing Service

Butler's Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by a recurring and serious pattern of unanswered calls, unreturned voicemails, and owner non-responsiveness — a complaint that appears across multiple years and multiple reviewers, offsetting the many positive mentions of courteous, on-time technicians. Project comp... Read more

Butler's Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by a recurring and serious pattern of unanswered calls, unreturned voicemails, and owner non-responsiveness — a complaint that appears across multiple years and multiple reviewers, offsetting the many positive mentions of courteous, on-time technicians. Project completion is the weakest area: multiple reviews describe jobs that were abandoned mid-work, repairs that failed shortly after completion, and situations where the company never followed up to finish what was started. Pricing is the strongest dimension, with several reviewers explicitly praising fair and transparent costs, and one notable case where Butler's declined to charge for unnecessary work — though one reviewer flagged a shockingly high bill for a simple job. Experience scores reflect a split between clearly skilled technicians praised by name and at least two documented cases of poor workmanship requiring correction by other companies. Read less