Burnley Sanitary Sewer & Drain Service

Burnley Sewer and Drain earns strong marks across all four dimensions, with professionalism being the most frequently praised attribute — dozens of reviewers specifically called out courteous, punctual, and communicative technicians by name. Pricing was consistently described as reasonable and transparent, with upfront quotes mentioned in multiple reviews. Project completion scores are solid but... Read more

Burnley Sewer and Drain earns strong marks across all four dimensions, with professionalism being the most frequently praised attribute — dozens of reviewers specifically called out courteous, punctual, and communicative technicians by name. Pricing was consistently described as reasonable and transparent, with upfront quotes mentioned in multiple reviews. Project completion scores are solid but tempered by three notable negative reviews: one customer was charged full price after technicians broke a pipe and left it exposed, another was charged twice after Burnley failed to locate a septic tank that the health department later found, and a third described a pump being replaced unnecessarily. Experience scores are high overall, with multiple reviewers praising diagnostic skill and technical knowledge, though the failed tank-location incident and the unnecessary pump replacement introduce meaningful doubt. The score reflects a genuinely capable company with a strong track record, modestly penalized for a small but credible cluster of service failures. Read less