Overview of Company Customer Sentiment Analysis in May
Budget Sewer Service has a deeply mixed and largely negative review profile across the 7 reviews analyzed. Professionalism is significantly dragged down by a detailed account of an aggressive, unresponsive technician and an owner who dismissed the customer's complaint, though two reviews do note polite and helpful staff. Project completion is similarly troubled — multiple reviews describe incomp... Read more
Budget Sewer Service has a deeply mixed and largely negative review profile across the 7 reviews analyzed. Professionalism is significantly dragged down by a detailed account of an aggressive, unresponsive technician and an owner who dismissed the customer's complaint, though two reviews do note polite and helpful staff. Project completion is similarly troubled — multiple reviews describe incomplete work, damage caused during service (a cracked septic tank cover), failure to follow Georgia code for septic pumping, and a technician who left without finishing the job. Experience scores low due to a detailed account of a technician failing to open both tank covers as required by code, misdiagnosing a drain field issue, and providing inaccurate information about the company's own service capabilities. Pricing received a moderate score as one review praised a clear upfront quote, but another describes being asked for additional charges after damage was caused by the technician. The most recent reviews are from 2021–2022, with the majority of negative detail coming from that period, suggesting these issues are not isolated to older service history. Read less