Benjamin Franklin Plumbing of Greenwood

Benjamin Franklin Plumbing receives strong and consistent praise for professionalism, with numerous reviewers citing punctuality, courteous behavior, clear communication, and named technicians like Joey, Danny, Ken, and Raymond being repeatedly commended. Project completion scores well, with most jobs described as resolved promptly and thoroughly, including a notable case where the team returned a... Read more

Benjamin Franklin Plumbing receives strong and consistent praise for professionalism, with numerous reviewers citing punctuality, courteous behavior, clear communication, and named technicians like Joey, Danny, Ken, and Raymond being repeatedly commended. Project completion scores well, with most jobs described as resolved promptly and thoroughly, including a notable case where the team returned after a year and a half to address a follow-up issue. Experience is rated highly across the board, with technicians demonstrating diagnostic skill, technical knowledge, and the ability to explain problems clearly to customers. However, pricing is a significant and recurring concern — multiple reviewers explicitly called out costs as excessive, with specific complaints including $387 for 45 minutes of work, $1,000+ for a 30-minute job, $350 for 25 minutes, and $268.50 for parts worth $20 — dragging the pricing dimension down considerably. One older review also flagged a failure to provide emergency service as advertised, which is a notable project completion concern, though it is from 2018. Read less