Benjamin Franklin Plumbing of Augusta

Benjamin Franklin Plumbing receives genuinely mixed feedback across all dimensions. Professionalism scores moderately — two reviews praise named plumbers (Robert, Dalton, Tristan) as courteous and competent, but one review describes technicians abandoning a scheduled job to take another project and leaving a toilet improperly connected, which is a serious professionalism failure. Pricing is the ... Read more

Benjamin Franklin Plumbing receives genuinely mixed feedback across all dimensions. Professionalism scores moderately — two reviews praise named plumbers (Robert, Dalton, Tristan) as courteous and competent, but one review describes technicians abandoning a scheduled job to take another project and leaving a toilet improperly connected, which is a serious professionalism failure. Pricing is the weakest dimension: two reviewers explicitly felt overcharged (one paid $850 for augering vs. a competitor's $150, another paid ~$1,400 for incomplete and error-prone work), while one reviewer noted competitive and transparent pricing — the negative pricing experiences significantly drag this score down. Project completion is inconsistent: some jobs were resolved promptly and correctly, but one job resulted in an unattached toilet hose causing flooding, and another had warranty terms that excluded sinks after a full-system augering. Experience scores moderately, with positive mentions of competent plumbers in two reviews offset by clear workmanship errors in the 3-star reviews. Read less