Overview of Company Customer Sentiment Analysis in May
The overwhelming pattern across these reviews is deeply negative, with two separate customers reporting the same unresolved bathtub installation failure spanning multiple years and thousands of dollars paid with no resolution or owner callback. Two additional reviews independently describe the same deceptive upselling tactic involving hot water heaters, where technicians used scare tactics to push... Read more
The overwhelming pattern across these reviews is deeply negative, with two separate customers reporting the same unresolved bathtub installation failure spanning multiple years and thousands of dollars paid with no resolution or owner callback. Two additional reviews independently describe the same deceptive upselling tactic involving hot water heaters, where technicians used scare tactics to push unnecessary full replacements when only a simple wire fix was needed. The sole positive review is from 2015 and involves a different trade (electrical/HVAC), is nearly a decade old, and carries minimal weight against the consistent pattern of misconduct. The company's failure to follow through on completed work, refusal to honor callbacks, and documented dishonest sales practices drive scores sharply downward across all dimensions. Read less