Overview of Company Customer Sentiment Analysis in May
Both available reviews are strongly negative and paint a concerning picture across multiple dimensions. On pricing, one reviewer explicitly called out a $1,000+ markup on a water heater and described the 40% parts markup as 'highway robbery,' resulting in a near-floor pricing score. On project completion, one reviewer's toilet was never fixed despite multiple visits, and the second reviewer receiv... Read more
Both available reviews are strongly negative and paint a concerning picture across multiple dimensions. On pricing, one reviewer explicitly called out a $1,000+ markup on a water heater and described the 40% parts markup as 'highway robbery,' resulting in a near-floor pricing score. On project completion, one reviewer's toilet was never fixed despite multiple visits, and the second reviewer received a surprise $283 bill for work that was allegedly not performed — both represent serious failures to deliver. Professionalism is also heavily impacted: the second review describes deceptive communication between the contractor and the landlord, a broken promise not to charge, and a complete lack of follow-through. With only 2 reviews total, no reliable WW Score can be calculated, but the available signals are uniformly negative. Read less