Overview of Company Customer Sentiment Analysis in May
This company exhibits severe and consistent professionalism failures across multiple reviews, including rudeness, unreliability, poor communication, and lack of accountability. Project completion is compromised by incomplete initial work, failure to follow up on promised estimates, and dangerous installation errors (toilet left off flange exposing household to sewer gases). Pricing practices are q... Read more
This company exhibits severe and consistent professionalism failures across multiple reviews, including rudeness, unreliability, poor communication, and lack of accountability. Project completion is compromised by incomplete initial work, failure to follow up on promised estimates, and dangerous installation errors (toilet left off flange exposing household to sewer gases). Pricing practices are questionable, with attempts to charge for failed work and recommendations that would have caused $6,000+ in additional damage. One positive review acknowledges reasonable pricing and courteous service, but two highly detailed negative reviews document systemic operational failures. The one bright spot is David Artmen's technical competence and integrity, but he appears to be an exception within the organization. Read less