The Mattus Company, Inc

Mattus Company exhibits a deeply polarized performance profile with significant operational and customer service issues that substantially outweigh positive technical capabilities. While technicians demonstrate solid plumbing and HVAC expertise (72/100), the company is severely hampered by chronic professionalism failures including rude staff (particularly office manager Amy), missed appointments,... Read more

Mattus Company exhibits a deeply polarized performance profile with significant operational and customer service issues that substantially outweigh positive technical capabilities. While technicians demonstrate solid plumbing and HVAC expertise (72/100), the company is severely hampered by chronic professionalism failures including rude staff (particularly office manager Amy), missed appointments, no-shows, and poor communication. Pricing practices are consistently flagged as excessive and non-transparent, with undisclosed charges, surprise billing, and refusal to itemize quotes. Project completion suffers from incomplete work, abandoned jobs, and failure to honor callbacks. The company appears to rely on upfront credit card collection to secure payment despite poor service delivery. Read less