Overview of Company Customer Sentiment Analysis in May
Tex Adams receives a critically low WW Score of 32.8, driven by severe and consistent failures across all dimensions. Four of six reviews (67%) are 1-star ratings citing incomplete work, failure to test installations before charging, poor workmanship, and significant overcharging. The two 5-star reviews from 2014–2015 praise fair pricing and capability, but are substantially outweighed by recent... Read more
Tex Adams receives a critically low WW Score of 32.8, driven by severe and consistent failures across all dimensions. Four of six reviews (67%) are 1-star ratings citing incomplete work, failure to test installations before charging, poor workmanship, and significant overcharging. The two 5-star reviews from 2014–2015 praise fair pricing and capability, but are substantially outweighed by recent negative experiences (2016–2020) documenting breaker box installation errors flagged by home inspectors, unplugged equipment left uncharged, sloppy caulking and sealing work, and billing practices perceived as exploitative. Professionalism is undermined by missed appointments, poor communication, and refusal to honor callbacks without additional fees. While two reviews acknowledge technical competence, the preponderance of evidence demonstrates unreliable execution and customer service. Read less