Rainman Irrigation & Landscape Lighting

Rainman Irrigation has a strong base of satisfied customers who consistently praise technical knowledge, responsiveness, and honest communication, with many reviewers highlighting that the team is knowledgeable, thorough, and does not upsell. However, professionalism and pricing scores are meaningfully dragged down by a recurring pattern of serious complaints: multiple reviewers (across different ... Read more

Rainman Irrigation has a strong base of satisfied customers who consistently praise technical knowledge, responsiveness, and honest communication, with many reviewers highlighting that the team is knowledgeable, thorough, and does not upsell. However, professionalism and pricing scores are meaningfully dragged down by a recurring pattern of serious complaints: multiple reviewers (across different years) describe no-shows, failure to return calls, rude or dismissive behavior from owners, and disputes over unexplained or inflated charges for parts. Project completion scores well overall, as most jobs described were finished satisfactorily, but several reviews describe abandoned appointments or incomplete follow-through that prevent a higher score. Pricing is the weakest dimension, with multiple detailed complaints about excessive parts markups and lack of upfront cost transparency, balanced against an equal number of reviews praising fair and reasonable pricing. The spread of reviews spans 2013 to 2024, with the most recent negative reviews dating to 2022, suggesting some professionalism issues have persisted over time. Read less